FAQs

Frequently Asked Questions

1. What does Swift Style sell?

Swift Style is an online store specialising in home decor lighting products, including table lamps, floor lamps, pendant lights and other decorative lighting products.

2. Where does Swift Style deliver?

We currently deliver within the United Kingdom only.

We do not currently offer standard delivery outside the UK.

3. Is delivery free?

Yes. Standard delivery is free for eligible orders within the United Kingdom.

4. How long does delivery take?

Our normal order processing time is 1–2 business days.

After processing, the estimated transit time is 3–5 business days.

Therefore, the estimated total delivery time is:

4–7 business days

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

5. How long does it take to process my order?

Orders are normally processed within 1–2 business days.

Once your order has been processed, it is handed to the delivery carrier for transit.

6. Will I receive tracking information?

Where tracking is available for your shipment, tracking information may be provided after your order has been dispatched.

Tracking information may take some time to become active after the carrier receives the parcel.

7. Can I return my order?

Yes. We offer a 14-day return period for eligible purchases, subject to applicable UK consumer rights.

Please contact us before sending an item back so we can provide the appropriate return instructions.

8. Is return shipping free?

Yes. Free return shipping is available for eligible returns in accordance with our Return & Refund Policy.

9. How do I request a return?

Email: swiftstyle010@gmail.com
Phone: +44 121 743 2112

Please provide your order number and details of the product you wish to return.

We will provide the necessary return instructions.

10. How long does a refund take?

After an eligible returned product has been received and the refund has been approved, our normal internal processing target is within 5 business days.

The time required for the refunded amount to appear in your account can vary depending on your bank or payment provider.

Applicable UK statutory refund rights and deadlines are not affected by our internal processing target.

11. What if my product arrives damaged?

If your product arrives damaged, please contact us as soon as reasonably possible.

Email: swiftstyle010@gmail.com

We may ask you to provide photographs of the packaging and product so that we can investigate the issue and arrange an appropriate solution.

12. What if I receive the wrong product?

If you receive an incorrect product, please contact us with your order number and details of the item you received.

We will review the issue and work with you to arrange an appropriate solution.

13. Can I cancel my order?

If you want to cancel an order, please contact us as soon as possible at swiftstyle010@gmail.com.

For eligible online purchases, statutory cancellation rights may apply under UK consumer law.

If your order has already been dispatched, additional steps may be required.

14. What payment methods do you accept?

Available payment methods are displayed during checkout.

Payments may be processed securely through third-party payment providers.

15. Are the products suitable for every type of light bulb?

Product specifications can vary between individual lighting products.

Please check the relevant product page for information such as bulb type, bulb fitting, wattage, dimensions and other specifications before purchasing.

16. Do your lighting products come with bulbs?

Whether a bulb is included depends on the individual product.

Please check the specific product description before placing your order. If a bulb is included, this will be stated on the relevant product page.

17. Can I use the lighting products outdoors?

Our lighting products are primarily intended for indoor home decor use unless the individual product description specifically states that the product is suitable for outdoor use.

Please always check the product specifications and installation instructions before use.