Refund policy

Return & Refund Policy

Last Updated: 3 October 2026

At Swift Style, we want you to be completely satisfied with your purchase. If you are not happy with your home décor lighting product, you may be eligible to return it in accordance with the terms below.

This policy applies to products purchased through the Swift Style online store, including table lamps, floor lamps, pendant lights and other home décor lighting products.

1. Our Return Policy

We offer a 14-day return period for eligible products.

If you change your mind about your purchase, you may request a return within 14 calendar days from the date you receive your order, subject to applicable UK consumer rights.

You do not normally need to provide a reason for a cancellation under applicable UK distance-selling rules.

To start a return, please contact us at:

Email: swiftstyle010@gmail.com
Phone: +44 121 743 2112

Please include your order number and the reason for your return, if applicable.

2. Free Return Shipping

Swift Style provides free return shipping for eligible returns.

Once your return request has been approved, we will provide you with instructions for returning the product.

Customers should not send products to our address without first contacting us, as this may delay the processing of the return.

3. Condition of Returned Products

For a change-of-mind return, products should be returned in a condition that allows us to inspect and, where appropriate, resell the item.

Please:

Return the product with its original packaging where reasonably possible.
Include all accessories, parts and instructions supplied with the product.
Take reasonable care when handling and packaging the item.
Avoid installing, modifying or damaging the product before returning it.

You are entitled to handle goods to the extent necessary to establish their nature, characteristics and functioning, similar to how you would reasonably be able to inspect them in a shop. Excessive handling that causes a reduction in value may affect the amount refundable where permitted by law.

4. Damaged, Faulty or Incorrect Products

If your item arrives:

Damaged in transit
Faulty or defective
Not as described
Incorrectly supplied
Missing essential parts or accessories

please contact us as soon as reasonably possible at swiftstyle010@gmail.com.

We may ask you to provide photographs or other information to help us assess the issue.

Where a product is faulty, not as described, or otherwise fails to meet applicable consumer-law requirements, your statutory rights remain unaffected. UK consumer law provides protections concerning satisfactory quality, fitness for purpose and conformity with the description.

We will work with you to arrange an appropriate remedy, which may include a replacement, repair or refund depending on the circumstances and your legal rights.

5. Return Process

To request a return:

Step 1: Contact Swift Style at swiftstyle010@gmail.com within the applicable 14-day return period.

Step 2: Provide your order number and details of the product you wish to return.

Step 3: We will review your request and provide return instructions.

Step 4: Pack the product securely to help prevent damage during transit.

Step 5: Send the product using the return method provided by Swift Style.

Step 6: Once the returned product has been received and assessed, we will process the applicable refund or other remedy.

6. Refunds

Once your returned product has been received and your refund has been approved, we will normally process the refund within 5 business days.

The refund will normally be made to the original payment method used for the purchase.

Please note that the time required for the refunded amount to appear in your bank account, card account or payment provider account may vary depending on the payment provider.

Our 5-business-day processing target does not limit or replace any statutory refund deadline that applies to your purchase. Where UK law requires a refund to be made within a particular period, we will comply with the applicable legal requirement. For qualifying online cancellations, UK rules generally require reimbursement without undue delay and no later than 14 days after the relevant return/evidence-of-return event.

7. Delivery Charges

Swift Style currently provides free standard delivery within the United Kingdom.

Where a customer has paid for an enhanced delivery option, applicable UK consumer rules may determine which delivery charges are refundable following cancellation.

8. Exchanges

If you would like to exchange an item for another product, please contact us at swiftstyle010@gmail.com.

Depending on availability and the circumstances of the return, we may arrange an exchange or recommend returning the original product and placing a new order.

9. Items That May Not Qualify for a Change-of-Mind Return

Certain products or circumstances may be excluded from statutory cancellation rights where an applicable legal exception applies.

If an exception applies to a particular product, this will be communicated to you before or at the time of purchase where required.

This does not affect your statutory rights in relation to products that are faulty, defective, not as described or otherwise fail to meet applicable consumer-law requirements.

10. Refund Deductions

For a qualifying change-of-mind cancellation, you may handle a product as reasonably necessary to establish its nature, characteristics and functioning.

If the product has been handled beyond what is reasonably necessary and this handling has reduced its value, an appropriate deduction may be permitted under applicable law.

No deduction will be made where prohibited by applicable consumer law.

11. Return Address

Returns should not be sent to our business address until return instructions have been provided.

Swift Style
77 Cranes Park Road
Birmingham
B26 3SN
United Kingdom

For return instructions, please contact:

Email: swiftstyle010@gmail.com
Phone: +44 121 743 2112

12. UK-Only Returns

Swift Style currently sells and delivers to customers within the United Kingdom only.

Our free return shipping policy applies to eligible UK orders in accordance with this policy.

13. Statutory Rights

Nothing in this Return & Refund Policy is intended to remove, restrict or replace any rights you have under applicable UK consumer protection law.

If a provision of this policy conflicts with a mandatory legal right, the applicable legal right will take precedence.

For online purchases, UK consumers generally have a 14-day cancellation period for eligible goods, followed by a further period to return the goods, and applicable rules govern when refunds must be made.